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Student Support

Technology Solutions Center Reception Desk

The Technology Solutions Center (TSC) Reception Desk is located on the main level of Babson library. For more information, please review the Student FAQ's frequently asked questions.

 

Contact Information: 413-748-4TSC (4872) or tscrequest@springfieldcollege.edu

 

Student Repairs - General Policy

1) Person dropping off computer must have SCID card for the owner of the device.

2) Computer owner must pickup the computer in person, present their SCID card upon pickup and sign the Request form for acceptance of the computer.

3) If parts are NOT required, computer will be ready for pickup in up to two full business days.

4) If parts are required, computer will be ready for pickup in up to five full business days.

5) If the TSC can not meet the timeframes above, TSC will contact owner at the number on the request and provide them with an explanation.

6) A job ticket will be created under the owner's name at drop-off.  When the computer is ready, the owner will receive and email with the subject 'Help Request Closed'.

 

If the TSC is not able to service a computer (out-of-warranty, illegal software, etc.), the TSC will inform the owner as to why they cannot service the machine and will give advice on how to remedy the situation

 

 

 

Student Device Registration Requirement Policy for Repairs

The Student Device Registration Requirement Policy for Repairs defines the criteria and priority students can expect when requesting technical support.

 

 

Student Laptop Purchase Program

The student laptop purchase program allows students to purchase well-priced, College-configured Apple and Dell laptops.  The laptops each include a three-year warranty and Dell's CompleteCare (accidental damage) coverage. 

Read more...

 

Network Registration

To ensure a safe and secure network experience, Springfield College uses a network registration process for connecting student computers to the campus network from the residence halls.

Read more...

 

Student Telephones

All residence hall rooms are equipped with a telephone line. When students share a room, they share the telephone line (telephone number), but each student has their own voicemail box associated with the telephone line.

Read more...

Springfield College 263 Alden Street, Springfield, MA 01109-3797 413.748.3000
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Page updated on:07/30/2014 12:57:37 PM
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