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Cable TV FAQs

If you are experiencing problems with your cable TV service, it may be something you can resolve yourself in just minutes. Here are some tips for the most common user related issues.

 

What Channels are available?

Click Here to view the college's TV channel line-up.

 

How do I get service?

Locate the TV outlet in your room and connect one end of the cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF" in on your television.

 

How do I program my digital TV to receive all the College channels?

If you have a digital TV not connected to a cable receiver, it is important to auto program your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner’s manual for the specific TV you are working with. Most TVs will take between 20-45 minutes to complete this function.

 

Using the TVs remote control, follow these general steps:

  • Step 1: Press the “Power” button to turn on the TV
  • Step 2: Press the “Menu” Button
  • Step 3: Select “Set-Up”
  • Step 4: Select “Antenna” then “Cable”
  • Step 5: Select “Auto Program/Auto Tune” then “OK”

 

How do I make my analog TV work on the school’s digital cable system?

If you have an older analog television and your school cable system is digital, your television cannot receive the signal without use of a digital-to-analog converter box. For your convenience here is a link to an online retailer where you can purchase a converter box model:IVIEW2000 for around $50. Note, this unit only has a digital SD tuner e.g. can only tune to digital SD channels, not HD channels. If you want to view analog channels, the unit has an analog pass-through that will allow you to tune to analog channels through your TV's tuner.

 

Why does my digital TV show channels with decimals or dashes?

On a digital cable television system, the “physical” channel numbers have decimals or dashes. However, some systems are designed to also provide “virtual” channel numbers (VCNs)  that present the channel as a digit whole number. Unfortunately, different model digital TVs have different types of channel tuners and not all tuners can pick up the VCNs. 

If you have a digital HDTV that will not recognize the whole number virtual channel after a channel scan, be sure to check the settings in the set-up menu – including setting the clock if your TV has one.  If this does not work, your TV tuner is probably not capable of presenting the virtual channels and you have the following options:

 

  1. Do nothing and use the physical channel numbers.
  2. Purchase a newer model HDTV with an NTSC Clear QAM tuner that you know can recognize whole number virtual channels.
  3. Purchase a set-top box with an NTSC Clear QAM tuner that will recognize the VCNs. This could be either the latest model TIVO or you can purchase the above mentioned set-top box model:IVIEW2000 for around $35. Note, this unit only has a digital SD tuner e.g. can only tune to digital SD channels, not HD channels. If you want to view analog channels, the unit has an analog pass-through that will allow you to tune to analog channels through your TV's tuner.

 

Why do I only get channels up to Channel 13?

Most television sets have settings to enable reception from either an Off-Air Antenna or from Cable service. The campus cable system requires your television to be set to "Cable" (or "CATV", "CATV - IRC"). If your television is set to "Off-Air" (or "Antenna") you must change this setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up. Refer to your owner's manual for more details. You will need to reprogram/scan your TV once you make the change.

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Page updated on:08/28/2012 01:25:50 PM
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